{"id":1371,"date":"2026-04-21T06:57:43","date_gmt":"2026-04-21T06:57:43","guid":{"rendered":"https:\/\/triage-health.io\/?page_id=1371"},"modified":"2026-04-21T08:09:16","modified_gmt":"2026-04-21T08:09:16","slug":"privacy-policy-2","status":"publish","type":"page","link":"https:\/\/triage-health.io\/en\/privacy-policy-2\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1371\" class=\"elementor elementor-1371\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92d6f3a e-con-full e-flex e-con e-parent\" data-id=\"92d6f3a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-9ffc731 e-con-full e-flex e-con e-child\" data-id=\"9ffc731\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a08635 elementor-widget elementor-widget-heading\" data-id=\"3a08635\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Privacy and Cookies Policy <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f7a1fa elementor-align-left elementor-widget elementor-widget-button\" data-id=\"2f7a1fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-edit\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M402.3 344.9l32-32c5-5 13.7-1.5 13.7 5.7V464c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V112c0-26.5 21.5-48 48-48h273.5c7.1 0 10.7 8.6 5.7 13.7l-32 32c-1.5 1.5-3.5 2.3-5.7 2.3H48v352h352V350.5c0-2.1.8-4.1 2.3-5.6zm156.6-201.8L296.3 405.7l-90.4 10c-26.2 2.9-48.5-19.2-45.6-45.6l10-90.4L432.9 17.1c22.9-22.9 59.9-22.9 82.7 0l43.2 43.2c22.9 22.9 22.9 60 .1 82.8zM460.1 174L402 115.9 216.2 301.8l-7.3 65.3 65.3-7.3L460.1 174zm64.8-79.7l-43.2-43.2c-4.1-4.1-10.8-4.1-14.8 0L436 82l58.1 58.1 30.9-30.9c4-4.2 4-10.8-.1-14.9z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b617269 e-con-full e-flex e-con e-parent\" data-id=\"b617269\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5107ad3 e-con-full e-flex e-con e-child\" data-id=\"5107ad3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-8046a29 e-con-full e-flex e-con e-child\" data-id=\"8046a29\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c90c00a elementor-widget elementor-widget-image\" data-id=\"c90c00a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"126\" height=\"120\" src=\"https:\/\/triage-health.io\/wp-content\/uploads\/2026\/03\/men.png\" class=\"attachment-large size-large wp-image-308\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ddc64e elementor-widget elementor-widget-heading\" data-id=\"2ddc64e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Privacy and Cookies Policy <\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-416590b elementor-widget elementor-widget-text-editor\" data-id=\"416590b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<style>\n.policy {\n  line-height: 1.9;\n  color: #000;\n}\n.policy p { margin: 6px 0; }\n.policy .title { font-weight: bold; }\n.policy .lvl1 { margin-left: 20px; }\n.policy .lvl2 { margin-left: 40px; }\n.policy .lvl3 { margin-left: 60px; }\n<\/style>\n\n<div class=\"policy\">\n<p class=\"title\">1.\t Introduction<\/p>\n<p>\nWelcome to Triage's Privacy and Cookies Policy. We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, store, and protect your data, as well as how we use cookies on our website and app. By subscribing to our services, you consent to the collection, use, and processing of your personal information (as set out in Clause 2 below) in accordance with our Privacy and Cookies Policy.\n<\/p>\n\n<p class=\"title\">2. Information We Collect<\/p>\n<p>We may collect the following types of personal information (collectively as \u201cPersonal Information\u201d):<\/p>\n<p class=\"lvl1\">\u2022\tPersonal Details: Name, email address, phone number, and other contact information.<\/p>\n<p class=\"lvl1\">\u2022\tAccount Information: Usernames, passwords, and payment details.<\/p>\n<p class=\"lvl1\">\u2022\tHealth Information: Medical history, symptoms, other health-related data and treatment suggestions\/advice provided by you or Triage\u2019s healthcare professionals (as the case may be)  before, during or after each consultation.<\/p>\n<p class=\"lvl1\">\u2022\tUsage Data: Information about how you use our services, including browsing patterns and interactions with our platform.<\/p>\n\n<p class=\"title\">3.\tHow We Use Your Information<\/p>\n<p>We may share your Personal Information with:<\/p>\n<p class=\"lvl1\">\u2022\tService Delivery: To provide, maintain, and improve our services.<\/p>\n<p class=\"lvl1\">\u2022\tCommunication: To send you appointment reminders, updates, and other relevant information.<\/p>\n<p class=\"lvl1\">\u2022\tPayment Processing: To process payments securely and manage escrow transactions.<\/p>\n<p class=\"lvl1\">\u2022\tLegal Compliance: To comply with legal obligations and protect our rights and interests.<\/p>\n\n<p class=\"title\">4.\tData Sharing and Disclosure<\/p>\n<p>We may share your Personal Information with:<\/p>\n<p class=\"lvl1\">\u2022\tTriage\u2019s Healthcare Professionals: To facilitate consultations and provide care.<\/p>\n<p class=\"lvl1\">\u2022\tPayment Processors: To process transactions securely.<\/p>\n<p class=\"lvl1\">\u2022\tThird-Party Service Providers: To assist us in delivering our services, such as hosting and analytics providers.<\/p>\n<p class=\"lvl1\">\u2022\tLegal Authorities: When required by law or to protect our rights and interests.<\/p>\n\n<p class=\"title\">5.\tData Security<\/p>\n<p>\nWe take appropriate measures to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.\n<\/p>\n\n<p class=\"title\">5.1\tMedical Records and Health Information Protection<\/p>\n\n<p class=\"lvl1\"><strong>a.\tMedical Record Retention<\/strong><\/p>\n<p class=\"lvl2\">i.\tWe retain your medical records in accordance with the legal requirements and best practices in Hong Kong. Medical records are retained for a minimum period of 7 years from the date of last entry or longer if required by applicable law.<\/p>\n<p class=\"lvl2\">ii.\tFor patients who are minors, records are retained until they reach the age of 18  or for 7 years from the date of last entry, whichever is longer.<\/p>\n\n<p class=\"lvl1\"><strong>b.\tHealth Information Protection<\/strong><\/p>\n<p class=\"lvl2\">i.\tWe implement specific protection measures for health information in compliance with relevant healthcare privacy laws and regulations, including but not limited to the Personal Data (Privacy) Ordinance (Cap. 486).<\/p>\n<p class=\"lvl2\">ii.\tAccess to health information is strictly limited to authorized personnel (including Triage\u2019s healthcare professionals appointed by clients) on a need-to-know basis.<\/p>\n<p class=\"lvl2\">iii.\tAll transfers of health information are encrypted and protected according to industry-standard security protocols.<\/p>\n<p class=\"lvl2\">iv.\tWe conduct regular security assessments and updates to ensure protection against evolving cyber threats.<\/p>\n\n<p class=\"lvl1\"><strong>c.\tCross-Border Data Transfers<\/strong><\/p>\n<p class=\"lvl2\">i.\tIf your health information needs to be transferred outside of Hong Kong for any reason, we will ensure that the recipient provides an adequate level of protection in accordance with local data protection requirements.<\/p>\n<p class=\"lvl2\">ii.\tWe will seek your explicit consent before transferring your health information across borders, except where such transfer is necessary for your treatment or required by law.<\/p>\n\n<p class=\"title\">6.\tData Breach Notification<\/p>\n<p>6.1\tIn the event of a data breach involving your health information, we will notify you without undue delay, typically within 72 hours of becoming aware of the breach.<\/p>\n<p>6.2\tThe notification will include the nature of the breach, likely consequences, measures taken or proposed to address the breach, and contact information for further information.<\/p>\n\n<p class=\"title\">7.\tAuthorized Representatives<\/p>\n<p>7.1\tYou may designate an authorized representative to access your health information on your behalf by providing written authorization to us.<\/p>\n<p>7.2\tParents or legal guardians are automatically considered authorized representatives for minors under the age of 18, except where limited by law.<\/p>\n\n<p class=\"title\">8.\tCookies Policy<\/p>\n<p><strong>What Are Cookies?<\/strong><\/p>\n<p>\nCookies are small text files that are stored on your device when you visit our website or use our app. They help us improve your experience by remembering your preferences and tracking how you use our services.\n<\/p>\n\n<p><strong>Types of Cookies We Use:<\/strong><\/p>\n<p class=\"lvl1\">\u2022\tEssential Cookies: Necessary for the operation of our website and app.<\/p>\n<p class=\"lvl1\">\u2022\tAnalytics Cookies: Used to analyze how users interact with our services.<\/p>\n<p class=\"lvl1\">\u2022\tFunctionality Cookies: Enable us to remember your preferences and personalize your experience.<\/p>\n<p class=\"lvl1\">\u2022\tAdvertising Cookies: Used to deliver targeted advertisements and track their effectiveness.<\/p>\n\n<p><strong>Managing Cookies:<\/strong><\/p>\n<p>\nYou can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our services.\n<\/p>\n\n<p class=\"title\">9.\tYour Rights<\/p>\n<p class=\"lvl1\">\u2022\tAccess: Request access to the Personal Information we hold about you.<\/p>\n<p class=\"lvl1\">\u2022\tCorrection: Request correction of any inaccurate Personal Information.<\/p>\n<p class=\"lvl1\">\u2022\tDeletion: Request deletion of your Personal Information.<\/p>\n<p class=\"lvl1\">\u2022\tObjection: Object to the processing of your Personal Information.<\/p>\n<p class=\"lvl1\">\u2022\tPortability: Request a copy of your Personal Information in a commonly used format.<\/p>\n\n<p class=\"title\">10.\tChanges to This Policy<\/p>\n<p>\nWe may update this Privacy and Cookies Policy from time to time. Any changes will be posted on this page, and we will notify you via email or through our platform.\n<\/p>\n\n<p class=\"title\">11.\tContact Us<\/p>\n<p>\nIf you have any questions or concerns about our Privacy and Cookies Policy, \n<a href=\"mailto:info@triage-health.io\">info@triage-health.io<\/a> please contact us at info@triage-health.io. In the event of any inconsistency or discrepancy between the English and Chinese versions of this Privacy and Cookies Policy, the English version shall prevail.\n<\/p>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8eeab9b e-flex e-con-boxed e-con e-parent\" data-id=\"8eeab9b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7748fb elementor-widget elementor-widget-spacer\" data-id=\"c7748fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u96b1\u79c1\u53caCookies\u653f\u7b56 \u7acb\u5373\u9810\u7d04 \u96b1\u79c1 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1371","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/triage-health.io\/en\/wp-json\/wp\/v2\/pages\/1371","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/triage-health.io\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/triage-health.io\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/triage-health.io\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/triage-health.io\/en\/wp-json\/wp\/v2\/comments?post=1371"}],"version-history":[{"count":10,"href":"https:\/\/triage-health.io\/en\/wp-json\/wp\/v2\/pages\/1371\/revisions"}],"predecessor-version":[{"id":1385,"href":"https:\/\/triage-health.io\/en\/wp-json\/wp\/v2\/pages\/1371\/revisions\/1385"}],"wp:attachment":[{"href":"https:\/\/triage-health.io\/en\/wp-json\/wp\/v2\/media?parent=1371"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}