1. Acceptance of Terms Welcome to https://triage-health.io (the “Website”), operated by 南丁在線 (Triage) (collectively “we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of the Website and any related services, including online consultations, health advice, and booking features (collectively, the “Services”). By accessing or using the Website or Services, you agree to be bound by these Terms. If you do not agree, you must not use the Website or Services.

2. Description of Services The Website provides an online nurse clinic platform offering consultations with registered nurses in Hong Kong. Services include:

• Instant Q&A and guidance on urgent health concerns;

• Personalized home care advice (e.g., post-operative wound care, eczema flare-ups);

• Nutrition and dietary recommendations (including Chinese-Western integrated advice for cancer patients and chronic conditions);

• Emotional and psychological support; and

• Booking for online or in-person nurse consultations covering chronic disease management, pregnancy care, Traditional Chinese Medicine coordination, and more.

All advice is provided by qualified registered nurses based on your disclosed information and is intended to complement, not replace, care from your licensed physician or healthcare provider.

3. Medical Disclaimer The Services are for informational and educational purposes only and do not constitute medical diagnosis, treatment, prescription, or professional medical advice. Nurses on the platform provide nursing guidance based on clinical experience, but they are not substitutes for doctors or emergency medical services.

• You should always consult a qualified physician or seek immediate emergency care (e.g., call 999 in Hong Kong) for any health concerns, symptoms, or emergencies.

• We do not guarantee any specific health outcome, and we are not liable for any reliance on the Services.

• The Services are not intended for use in life-threatening situations or to replace in-person medical evaluation.

4. User Eligibility and Accounts You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services. By using the Services, you represent that you are eligible and able to form a binding contract. If you create an account or book a consultation, you agree to provide accurate, current, and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials.

5. User Conduct You agree not to:

• Provide false or misleading health information;

• Use the Services for any illegal purpose or to solicit illegal advice;

• Harass, abuse, or threaten nurses or other users;

• Attempt to gain unauthorized access to the platform; or

• Reproduce, distribute, or commercially exploit any content without permission.

6. Intellectual Property All content on the Website (text, images, videos, logos, and nurse guidance materials) is owned by us or our licensors and protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access the content for personal, non-commercial use only.

7. Privacy Your privacy is important to us. Any personal or health information you provide is handled in accordance with our Privacy Policy (if published) and applicable data protection laws, including the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong. By using the Services, you consent to the collection, use, and disclosure of your information as described therein.

8. Payments and Booking Consultations may involve fees. All payments are processed securely. Refunds and cancellations are subject to our separate cancellation policy (if any) disclosed at the time of booking. Prices are subject to change.

9. Disclaimers and Limitation of Liability The Website and Services are provided “as is” and “as available” without warranties of any kind. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services, even if advised of the possibility. Our total liability shall not exceed the fees you paid to us in the twelve months preceding the claim.

10. Indemnification You agree to indemnify and hold us, our nurses, officers, and affiliates harmless from any claims, damages, losses, or expenses (including legal fees) arising from your violation of these Terms, misuse of the Services, or any content you submit.

11. Termination We may suspend or terminate your access to the Services at any time, with or without notice, for any reason, including breach of these Terms.

12. Changes to Terms We may update these Terms from time to time. Continued use of the Website after changes constitutes acceptance of the revised Terms. We will notify you of material changes via the Website or email where feasible.

13. Governing Law and Dispute Resolution These Terms are governed by the laws of the Hong Kong Special Administrative Region. Any disputes shall be resolved exclusively in the courts of Hong Kong.

14. Contact Us For questions about these Terms, please contact us through the booking form or inquiry channels available on the Website.

By using the Website, you acknowledge that you have read, understood, and agreed to these Terms.